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FAQ
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How do I know if it will ship to my address for free?Free delivery service only valid for Kowloon, Hong Kong and New Territories. Please make enquiry at 2155 9056 for the delivery information for remote areas .
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Can I assign delivery date and time?Please contact at 2155 9056 for any enquiry on delivery issue.
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Do you offer overseas delivery service?We currently only deliver within Hong Kong & Macau (excluding mainland China).
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How can I tell if I need a new mattress?The Better Sleep Council advises consumers to buy the highest quality bedding they can afford, then replace old bedding every 10 years. After this many years, even the best bedding may no longer provide the comfort and support you deserve.
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How do I maintain consistent comfort feel throughout the life of my bedding?We suggest turning over the mattress every 3 to 6 months from head to toe or from toe to head (as the case maybe). This ensures equal compression of the mattress at both ends and may prolong the life of the mattress. As your body shape compresses the mattress unevenly, slight impression may leave on the mattress surface. Such slight impression is a normal effect and is not caused by structural defect.
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How do I carry or move my mattress?Two people should normally carry your Sealy mattress flat on its side. It’s easier to handle and less likely to get damaged. Excessive bending may damage the innerspring unit. Flex rather than bend the mattress when going through doorways, and don’t bend the corners when putting on fitted sheets.
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How do I care for my mattress?You may use a mattress protector to maintain the cleanliness and durability of the mattress.
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How do I clean my mattress?Enter your answer here
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Sagging area appears on my brand new mattress, is this structural defects?"Mattress materials used ergonomic design to conform closely to the human body curve. The sagging area on the mattress is a normal effect caused by the human body weight, it shall not be regarded as structural defects.
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